FAQ
Shipment Policy:
1. An acknowledgment letter of your orders will be sent to you via email or SMS. Everything sent must be thoroughly read and understood including these rules. Pushing through with your orders means confirmation that you fully acknowledge the agreement we have set in this transaction.
2. If you would like to change any details or information under your order, you may contact our Community Support team to assist you with your request. https://www.facebook.com/eyeknowrightshadies
(Note that requests for changes in an order can only be done once and if the parcel is not yet handed over to our courier partner.)
3. Once an order is shipped, an acknowledgment letter will be sent via email or SMS stating your Tracking Number and estimated delivery date.
Delivery Timeline:
Processing and Fulfillment of Orders:1-3 Working Days
(Note: orders received after 8 AM will be processed the following business day).
Delivery Days
Metro Manila Shipments: 3-5 Working Days
Provincial Shipments: 5-10 Working Days
Kindly expect possible delays due to inclement weather, local holidays near or within your area, or depending on the overwhelming amount of orders we’ve received.
Warranty, Replacements and Change Item
Warranty:
EKR will only issue warranty-grant to the customers who have submitted their incident report form here:
m.me/eyeknowrightshadies
14-Day Warranty start upon receipt
Damage upon delivery of the courier:
- Claims for damages must be filed within 24 - 48 hrs upon receipt.
Wrong item received:
Claims for wrong items received must be filed within 24 - 48 hrs upon receipt.
These are the instances that the warranty-grant will NOT apply:
* Damages due to negligence
* Wear and tear or minimal damages due to daily use
Replacement and Refund Policy:
To file for replacements and/or refunds, the customer can contact Legazy on their Facebook page:https://www.facebook.com/wearlegazy.The customer must file the request within 24-48 hours of receiving the item, and provide detailed documentation.
The customer requesting a replacement must pay for the shipping costs back to Legazy's Hideout and back to their shipping address.
The replacement time frame for an item may vary based on the availability of the commodity, recipient's location, and other possible delays. Regular shipping time will be applied to the replacement item.
Legazy has the right to approve or disapprove any claims presented after a thorough investigation.
Cancellation:
Orders can only be cancelled before the package is packed/picked-up by the courier partner.
As much as we don’t want to do this to anyone, refusing to accept or negligence to receive the order may result to the following consequences:
If your order status is packed/picked-up, you may try contacting our community support to inquire if the cancellation is still possible.
Please immediately message us here via Facebook Messenger for urgent concerns:
m.me/legazystreet
We do follow a "Strictly No Cancellation" policy which will also be displayed prior to checking out. Make sure you have already decided the item that you want to get before placing the order.
As much as we don’t want to do this to anyone, refusing to accept or negligence to receive the order may result to the following penalties:
- Black listed
- Payment of another shipping fee
- COD will not be available ever for the specific person
Promotions and Discounts
To ensure that all customers have an equal opportunity to take advantage of our discounts and promotions, we would like to remind everyone that only one discount or promo code can be used per transaction. Customers cannot so mix or stack multiple discounts or promotions when making a purchase. Our company reserves the right to modify or cancel any promotions or discounts at any time without prior notice.
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Partner Organization:
We are a proud partner of PROJECT PEARLS Organization who have already established various successful projects in reaching out to the underprivileged street-children.
"PROJECT PEARLS' MISSION IS TO HELP THE POOREST OF THE POOR CHILDREN IN THE PHILIPPINES HAVE A BETTER LIFE THROUGH EDUCATION, EMPOWERMENT, NUTRITION, HEALTHCARE SERVICES.
Giving Peace, Education, Aspiration, Respect, Love, and Smiles or PEARLS is our foremost advocacy.
Breaking the cycle of poverty is almost impossible. But poverty doesn’t have to be permanent, especially for children.
Project PEARLS’ main mission is to help children get out of poverty and to enable them to achieve their dreams. To do this, we give them opportunities through scholarship grants and educational resources. Educating the children will allow them to have a better future, thus, breaking away from the vicious cycle of poverty.
Project PEARLS focuses on the following areas: education, nutrition, health care, economic and community development. We strive to constantly grow our network of sponsors and partners; and to raise resources through grant applications and various fund-raising activities. This is to ensure that we are able to feed hundreds daily; to send to school as many children as possible; to improve the care and support for children and families with health issues; and to help the community have a sustainable livelihood program."
Please know more about them here: https://www.projectpearls.org/about/
We have also seamlessly worked with ChildHope.Org, Streets-To-School, Tropang Lakwatsero, and Raccoon Productions who are continuously spearheading beneficiary events, gigs, and outreach programs to touch the hands of people who greatly need it.