FAQs

ABOUT OUR PRODUCTS

Passionately designed by the Filipinos for the Filipinos

We only choose premium quality materials in each of our product category. We always make sure that we test it for ourselves and ensure a top of the line overall finished-product before we release it. All product details are explicitly shown under the product description of your desired design.

Check this link for the size chart, and dimensions of  our SHADIES™ Eyewear

SIZE GUIDE

We consider our products as genderless as they all fit perfectly on any gender as long as you know how to pick the right fit for you

COVID SHIPMENT POLICY

For your safety and our riders’ safety, before receiving your package, always wear your FACE MASK and we encourage you to follow all necessary precautions to secure your safety by sanitizing the package before opening. Although we had performed all the necessary precautions on our part, YOUR SAFETY is still on top of our PRIORITY.


REMINDERS

1. A confirmation letter to acknowledge your orders will be sent to you via email or via SMS. Everything sent must be thoroughly read and understood including these rules. Pushing through with your orders means confirmation that you have fully acknowledged the agreement we have set in this transaction.

2. If you would like to change any details or information under your order, you may contact our Community-Support team to assist you with your request. https://www.facebook.com/eyeknowrightshadies
(Note that request for changes in an order can only be done once and if the parcel is not yet handed over to our courier partner.)


3. Once an order is shipped, an acknowledgment letter will be sent via email or SMS stating your Tracking Number and estimated delivery date.


Processing and Fulfillment of Orders:
1-3 Working Days (Note: orders received after 8AM will be processed the next business day).


Metro Manila Shipments:
3-5 Working Days
Provincial Shipments: 5-10 Working Days

**Kindly expect possible delays due to different regulations being set by your LGU.

You can track your shipment to see the delivery status by following these very simple steps:

1. Click the "View Your Order" button below

2. Scroll down until you see your tracking number. Click your tracking number.

3. You will be redirected to the corresponding tracking website

Courex: http://soz.vng.mybluehost.me/system/tracking.php
J&T: https://www.jtexpress.ph/index/query/gzquery.html

4. Enter your tracking number in the bar and click search

5. Voila. You'll spot the shipping information provided and your package will be with you in no time!

Please take note that some couriers/shipment companies need 24hrs-48hrs to update the status of your package. So, you don't need to worry or get nervous


Note that Eye Know Right offers door-to-door delivery. However, our partner courier may request for branch pickup nearest you due to delivery limitations in your area. (e.g. Out of Delivery Zone, Force Majeure etc.)

1. Facebook Messenger:
m.me/eyeknowrightshadies
or (click the Messenger bubble on the bottom right)

2. SMS/CALL during WEEKDAYS, 10AM TO 5PM

- Globe: 0995-650-7114

3. Email: sup@eyeknowright.com

WARRANTY, REPLACEMENTS AND CHANGE ITEM

Eye Know Right will only issue warranty-grant to the customers who have submitted their incident report form here:
m.me/eyeknowrightshadies

We are only granting the warranty privilege to manufacturing and delivery issues:

Damage upon delivery of the courier:
- Claims for damages must be filed within 24-48hrs upon receipt.

Wrong item received:
- Claims for wrong items received must be filed within 24-48hrs upon receipt. 

These are the instances that the warranty-grant will NOT apply:

* Damages due to negligence
* Wear and tear or minimal damages due to daily use

To file for replacements and/or refunds, you may contact us on our Facebook page:
https://www.facebook.com/eyeknowrightshadies

Version Alpha Products: 30-Day-Warranty is immediately effective from the date of delivery

The customer requesting for replacement must shoulder the shipping costs back to our Hideout and back to their shipping address

As long as the product that arrived at the office is undamaged, the replacement item will be immediately shipped back to the customer

Upon thorough investigation, EKR™ has the right to approve or disapprove any claims presented.

Your case will be taken good care of and will be investigated as soon as possible. Rest assured that we are doing our best to solve each customer’s claim.

Due to our current situation with COVID-19, please understand that we are also taking care of our teammates who will be receiving your returned items. Items that have already been worn will not be granted for return and replacement.

Orders can only be cancelled before the package is packed/picked-up by the courier partner.

As much as we don’t want to do this to anyone, refusing to accept or negligence to receive the order may result to the following consequences:

If your order status is packed/picked-up, you may try contacting our community support to inquire if the cancellation is still possible.

Please immediately message us here via Facebook Messenger for urgent concerns:
m.me/eyeknowrightshadies


We do follow a "Strictly No Cancellation" policy which will also be displayed prior to checking out. Make sure you have already decided the item that you want to get before placing the order.


As much as we don’t want to do this to anyone, refusing to accept or negligence to receive the order may result to the following penalties:


- Black listed
- Payment of another shipping fee
- COD will not be available ever for the specific person












We are a proud partner of PROJECT PEARLS Organization who have already established various successful projects in reaching out to the underprivileged street-children.


"PROJECT PEARLS' MISSION IS TO HELP THE POOREST OF THE POOR CHILDREN IN THE PHILIPPINES HAVE A BETTER LIFE THROUGH EDUCATION, EMPOWERMENT, NUTRITION, HEALTHCARE SERVICES.


Giving Peace, Education, Aspiration, Respect, Love, and Smiles or PEARLS is our foremost advocacy.


Breaking the cycle of poverty is almost impossible. But poverty doesn’t have to be permanent, especially for children.

Project PEARLS’ main mission is to help children get out of poverty and to enable them to achieve their dreams. To do this, we give them opportunities through scholarship grants and educational resources. Educating the children will allow them to have a better future, thus, breaking away from the vicious cycle of poverty.

Project PEARLS focuses on the following areas: education, nutrition, health care, economic and community development. We strive to constantly grow our network of sponsors and partners; and to raise resources through grant applications and various fund-raising activities. This is to ensure that we are able to feed hundreds daily; to send to school as many children as possible; to improve the care and support for children and families with health issues; and to help the community have a sustainable livelihood program."
Please know more about them here: https://www.projectpearls.org/about/


We have also seamlessly worked with ChildHope.Org, Streets-To-School, Tropang Lakwatsero, and Raccoon Productions who are continuously spearheading beneficiary events, gigs, and outreach programs to touch the hands of people who greatly need it.